Frequently Asked Questions
We’re glad you’re here. Below you’ll find quick answers to the most common questions about MyoMat — from shipping and returns to product details and order support.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we currently ship worldwide. Rates and delivery times vary by region and will be calculated at checkout.
When will my order be shipped?
Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking once it ships.
What is your return policy?
If you’re not completely satisfied, you can return your MyoMat within 30 days of receiving it. The mat must be unused and returned in original packaging. Visit our Return Policy page for full details.
How long will it take until I receive my order?
Delivery typically takes:
- 3–6 business days within the EU
- 5–10 business days internationally
Tracking details will be emailed once your order leaves our warehouse.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply select “Add to Cart” on the product page and follow the secure checkout process. We accept all major credit cards, Apple Pay, and Google Pay.
How do I know if my order is confirmed?
You’ll receive a confirmation email right after checkout. If you don’t see it, please check your spam folder or contact us.
Can I change my shipping address after my order is placed?
Yes, but only within 12 hours of placing the order. Reach out to us as soon as possible at support@myo-mat.com.
Can I change my billing address after placing my order?
Unfortunately, billing addresses can’t be changed once an order is placed. Please double-check details before checkout.
Products
Below are some common questions about our products
What size should I order?
MyoMat is available in one optimized size:
Diameter: 34cm (13.5 in)
Weight: 420g (15 oz)
It’s designed to travel with you, fit any chair, and adapt to your routine.
Where can I find information on sustainability?
Our mat is made with 100% platinum-grade silicone — durable, recyclable, and hypoallergenic. No toxins. No nonsense.